We want you to be completely satisfied with your purchase. If you are not 100% satisfied with your item, you are welcome to return your new and unused letters for a refund.
PROCESS & RETURN INSTRUCTIONS
Buyer mustfirst notify House of Crazi by email at "firstname.lastname@example.org" of their intention to return within5 calendar daysof receiving the letters so we know to keep an eye out for it andmust be received no later than 12 calendar days from originally receiving your letters. We will reject and refuse all packages beyond these dates.
- Buyers are responsible for the return shipping and so it is recommended that additional tracking or shipping insurance is purchased.
- All packages must be shipped in ALL original packaging materials and in the same manner as received to ensure the safety of the returned item.
- Buyers will be refunded the cost of their order minus the original shipping cost within 5 business days of receiving the returned item in the original manner in which the payment was received. If buyer received "free shipping" upon checkout, the cost incurred by HOC to ship the box will still be deducted from the return. The total shipping received free should be visible in your receipt.
- All letters are handmade to order and made custom just for you. Because of that, a $6 material free per letter will also be subtracted from your total refund to help partially cover the cost of labor and materials for your custom and handmade order.
Customs, Duties, and other International Fees:
All international fees resulting from purchasing out of the country are the buyers responsibility. We do not refund or reimburse those fees.